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Cindy is a powerhouse Chief Marketing and Digital Officer with over 30 years of experience driving profitable business growth for direct-to-consumer (DTC) retail brands. Cindy is an exceptionally skilled transformational and innovative leader with deep functional expertise in digital performance growth and eCommerce UX, catalog and direct mail strategy, customer data strategy (CRM/CDPs), and customer communication. Her unique approach combines left-brain analytics and data insights with a right-brain design vision to build brand strategies that are relevant to today’s customer-centric consumer. Cindy’s worked with dozens of major brands including Annie Selke, Boden, Vera Bradley, Faherty, Johnnie-O, National Geographic, L.L. Bean, Ross-Simons, and J.Jill.
Cindy is active in the industry as a speaker and advisor. She currently serves on the advisory board of Women in Retail Leadership Circle, Bluecore, and The Southern Vermont Art Center. She was an officer of the NEMOA.org board for 12 years.
Named One of 2011
Top Women In Retail
Women in Retail’s 1st Annual List of the Leading Female Executives in Retail.
2020 NEMOA.org Lifetime Achievement Award
Dedication and leadership in the direct marketing industry.
Laura Ravo is a trailblazing executive coach, author, and former Chief Operating Officer with over three decades of experience leading and transforming iconic retail brands including Macy’s, Victoria’s Secret Beauty, LensCrafters, Oakley, and The Body Shop. Known for blending operational rigor with heart-centered leadership, Laura has guided high-performing teams through moments of growth, disruption, and reinvention, earning a reputation as a trusted advisor to executives navigating complex change.
As an executive career and performance coach, Laura helps bold, resilient leaders unlock their potential, lead with intention, and build high-trust cultures that drive results. She coaches within the executive networks of the Women in Retail Leadership Circle (WIRLC) and the Women of Color Retail Alliance (WOCRA), and is the author of The Power of Grit and Grace: A Woman’s Journey to Putting the Heart Back into Retail Leadership. Laura also serves on the Advisory Board of YOOBIC, the Advisory Council of WOCRA, and the Boards of Directors for City Relief and Imagine1Day, where she channels her deep commitment to service, equity, and people-first leadership.
Named One of 2021
Top Women In Retail
Women in Retail’s 11th Annual List of the Leading Female Executives in Retail.
Craig is a globally recognized pioneer and thought leader in the marketing services industry, with a distinguished track record of founding and leading top-performing agencies in both the US and UK. Renowned for his visionary approach, Craig blends media, content, and data-driven strategy to deliver measurable, profitable results for some of the world’s most respected brands. His expertise spans customer engagement, brand storytelling, and team development, having advised and executed for a wide range of Fortune 500 companies—including British Airways, Four Seasons Hotels and Resorts, General Motors, The North Face, Southwest Airlines, USAA, Verizon, Walmart, and Wells Fargo. Craig’s leadership has not only transformed marketing outcomes, but also helped global organizations build agile, high-performing teams that convert messaging into meaningful customer connections.
Dr. Betty is a Master Performance Coach and Certified Talent Consultant to the top 1% of Fortune 100 and 500 executives and their teams. She is a master performance coach and personal mentor to high potential clients, celebrity clients, entrepreneurs, and executives in or on their way to the C-Suite who need someone they can trust.
Dr. Betty has 40 years of experience with people and business, a PhD in psychology and common sense. Some of her professional clients include: Macy’s, USG Corp, US Foods, Kohler Company, Navistar and WMX Corp. She is an accomplished author of the book “Fast Track to the Corner Office for Women” and has been cited in numerous publications including Time Magazine, The Wall Street Journal, The New York Times, USA Today, The Chicago Tribune and The Chicago Sun-Times.
